Skip to main content

Quick Start

One line of code. Live in 72 hours.

Step 1: Get Your App Key​

Go to Settings > SDK Setup in the Deway admin dashboard and copy your App Key.

Step 2: Install the SDK​

Hand your developer the App Key. Installation is one line of code, and there's nothing to configure. The SDK Setup page includes a ready-made prompt for AI coding assistants (Claude, Copilot, etc.) that handles the entire integration automatically.

Everything technical (package installation, initialization, user identification, and the full API) is documented with the package itself:

@deway-ai/web-sdk on npm →

Works with React, Next.js, Vue, Nuxt, Angular, vanilla JavaScript, and Google Tag Manager.

Step 3: Identify Your Users​

Once users log in, Deway connects their identity so guidance is personalized to each user's journey. Your developer wires this up in one line as part of the install. Details on npm.

Step 4: Connect Integrations (Optional)​

In the Deway admin, go to Settings > Integrations to connect your stack:

  • Analytics: Mixpanel, Amplitude, Segment, Google Analytics
  • Support: Zendesk, Intercom
  • Notifications: Slack, Webhooks
  • CRM: HubSpot

What Happens Next​

Once Deway is installed, it starts learning your product autonomously. No configuration needed.

Hour 0–24: Learning​

  • Deway observes how users navigate your product
  • Maps workflows and identifies key paths

Hour 24–48: Detecting​

  • Identifies common friction points
  • Detects where users get stuck or drop off

Hour 48–72: Guiding​

  • Starts providing contextual guidance to users in real time
  • No rules, no triggers: Deway uses intent to decide when to help

Verify It's Working​

Go to Settings > SDK Setup in the admin dashboard. You should see:

  • Live status: SDK is connected and receiving events

Then check User Activity to see engagement metrics start populating.

Common Questions​

Do I need to track events manually?​

No. Deway automatically captures user interactions. No manual event tracking required.

How long until I see results?​

Most customers see initial friction detection within 24-48 hours and active guidance by day 3.

Does this work with my existing tools?​

Yes. Deway integrates with Zendesk, Slack, Salesforce, Mixpanel, Amplitude, and more. See Integrations.

Next Steps​