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Quick Start

Get Deway up and running in your application in minutes.

Step 1: Install the SDK​

Install Deway using your package manager:

npm install @deway-ai/web-sdk

See the Installation Guide for detailed framework-specific instructions.

Step 2: Initialize Deway​

Add Deway to your application's entry point:

import Deway from '@deway-ai/web-sdk';

Deway.init({
    appKey: 'your-app-key' // Get this from your Deway dashboard
});

Step 3: Identify Users​

After user authentication, identify the user:

// After successful login
if (user?.id) {
    Deway.identify(user.id);
}

Step 4: Configure Integrations​

Connect Deway with your existing customer success tools to maximize its effectiveness.

  1. Log into your Deway Admin Console
  2. Navigate to Integrations
  3. Connect your tools:
    • Support: Zendesk, Intercom
    • Communication: Slack, Microsoft Teams
    • Analytics: Amplitude, Mixpanel, Segment
    • CRM: Salesforce, HubSpot

What Happens Next?​

Once Deway is installed and integrated:

  1. Monitoring Begins: Deway starts tracking product usage and building your knowledge graph
  2. Issue Detection: Identifies broken workflows, misconfigurations, and friction points automatically
  3. Intelligent Guidance: Provides context-aware help to users in real-time
  4. Continuous Learning: System improves and adapts as your product evolves

Your First 72 Hours​

Hour 0-24: Baseline Monitoring​

  • Deway starts tracking usage patterns
  • Building initial product knowledge graph
  • Identifying key workflows and user journeys

Hour 24-48: Issue Detection​

  • Deway identifies common friction points
  • Detects misconfigurations and broken workflows
  • Maps feature usage and visibility patterns

Hour 48-72: Active Guidance​

  • Context-aware guidance begins
  • Automated issue detection fully active
  • Customer health scoring available

Verify It's Working​

Check the Deway dashboard to see:

  • SDK Status: Confirm SDK is connected
  • Activity Monitor: View real-time usage data
  • Issue Detection: See identified problems and resolutions

Next Steps​

Common Questions​

Do I need to track events manually?​

No! Deway automatically captures user interactions and product usage. No manual event tracking required.

How long until I see results?​

Most customers see initial issue detection within 24-48 hours and active guidance by day 3.

Can I customize the guidance?​

Yes! Deway learns from your product, but you can customize messages, automated fixes, and intervention timing in the Admin Console.

Does this work with my existing tools?​

Absolutely. Deway integrates with Zendesk, Slack, Salesforce, Mixpanel, Amplitude, and more to enhance your customer success operations. See Integrations.