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Quick Start

One line of code. Live in 72 hours.

Step 1: Install the SDK​

npm install @deway-ai/web-sdk

See the Installation Guide for pnpm, yarn, CDN, and GTM options.

Step 2: Initialize​

Add Deway to your app's entry point:

import Deway from '@deway-ai/web-sdk';

Deway.init({
  appKey: 'your-app-key' // Get this from Settings > SDK Setup
});

Step 3: Identify Users​

After authentication, tell Deway who the user is:

if (user?.id) {
  Deway.identify(user.id);
}

Step 4: Connect Integrations (Optional)​

In the Deway admin, go to Settings > Integrations to connect your stack:

  • Analytics: Mixpanel, Amplitude, Segment, Google Analytics
  • Support: Zendesk, Intercom
  • Notifications: Slack, Webhooks
  • CRM: HubSpot

What Happens Next​

Once Deway is installed, it starts learning your product autonomously. No configuration needed.

Hour 0–24: Learning​

  • Deway observes how users navigate your product
  • Maps workflows and identifies key paths

Hour 24–48: Detecting​

  • Identifies common friction points
  • Detects where users get stuck or drop off

Hour 48–72: Guiding​

  • Starts providing contextual guidance to users in real time
  • No rules, no triggers — Deway uses intent to decide when to help

Verify It's Working​

Go to Settings > SDK Setup in the admin dashboard. You should see:

  • Live status — SDK is connected and receiving events

Then check User Activity to see engagement metrics start populating.

Common Questions​

Do I need to track events manually?​

No. Deway automatically captures user interactions. No manual event tracking required.

How long until I see results?​

Most customers see initial friction detection within 24-48 hours and active guidance by day 3.

Does this work with my existing tools?​

Yes. Deway integrates with Zendesk, Slack, Salesforce, Mixpanel, Amplitude, and more. See Integrations.

Next Steps​