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Introduction

Welcome to the Deway Documentation. Your AI assistant that learns your product.

What is Deway?​

Deway is an AI specialist designed for customer success teams. It embeds expert guidance directly into your workflow, detects issues before they impact users, and gets smarter with every interaction.

Deway learns your product in real time, identifies broken workflows and misconfigurations, and provides personalized, context-aware help — eliminating the need for manual documentation, training, or constant support escalations.

"Software should adapt to users — not the other way around."

Core Benefits​

  • Prevent customer churn - Detect issues and broken workflows before they impact users
  • Scale expert knowledge - Automate fixes and guidance that previously required manual intervention
  • Real-time intelligence - Monitor usage and provide personalized, context-aware help
  • Self-learning system - Builds a living knowledge graph that improves with every interaction

How Deway Works​

Deway uses an AI-powered learning system that operates in four stages:

  1. Monitor - Tracks product usage patterns and user interactions in real-time
  2. Detect - Identifies issues, misconfigurations, and broken workflows automatically
  3. Analyze - Builds a living knowledge graph of your product and user behaviors
  4. Guide - Provides context-aware help and automates fixes while maintaining safety and best practices

Unlike traditional support tools, Deway doesn't just answer questions — it proactively detects issues before users encounter them and automates resolutions.

Product Intelligence & Issue Detection​

Deway provides insights that show not just what users do, but the context and issues they encounter, revealing problems before they impact your business.

What Makes Deway Different​

Traditional support tools react to problems. Deway proactively detects and resolves them:

  • Automated Issue Detection - Identifies broken workflows and misconfigurations automatically
  • Real-time Usage Monitoring - Tracks how customers actually use your product
  • Living Knowledge Graph - Continuously learns product-specific workflows and patterns
  • Context-aware Guidance - Provides help based on what users are trying to accomplish
  • Smart Health Scoring - Predicts customer health based on usage patterns and friction points

This enables proactive customer success that traditional tools can't provide:

  • "Why is this customer at risk?" → Encountering repeated workflow errors
  • "Why isn't adoption growing?" → Users hitting misconfigurations in setup flow
  • "Why are support tickets increasing?" → Specific feature is broken in production

Deway integrates with your existing tools (Zendesk, Slack, Salesforce, Amplitude, Mixpanel) to enhance your customer success operations.

Key Features​

Proactive Issue Detection​

  • Automated monitoring - Detects broken workflows and misconfigurations in real-time
  • Predictive analytics - Identifies at-risk customers before they churn
  • Health scoring - Tracks customer success metrics automatically

Intelligent Guidance & Automation​

  • Context-aware help - Provides assistance based on user intent and workflow
  • Automated fixes - Resolves common issues automatically while maintaining safety
  • In-app guidance - Expert knowledge embedded directly into your product

Continuous Learning​

  • Living knowledge graph - Learns your product's workflows and patterns
  • Self-improving system - Gets smarter with every user interaction
  • Integration ecosystem - Works with Zendesk, Slack, Salesforce, Amplitude, Mixpanel, and more

Quick Start​

Get started in three steps:

  1. Install Deway - Integrate with your product in minutes
  2. Configure Integrations - Connect your existing tools (Zendesk, Slack, analytics platforms)
  3. Deway starts learning - System begins monitoring and building your product knowledge graph immediately

Getting Help​

If you need assistance:

  • Check out our GitHub
  • Review the documentation sections in the sidebar
  • Contact our support team

Vision​

Software should adapt to users — not the other way around.

Deway is building the AI layer that enables every customer success team to scale expert knowledge, prevent churn, and deliver exceptional product experiences.