NPS Results

Track Net Promoter Score across your users and see exactly who is promoting, passive, or detracting.

Overview

When Deway shows users an NPS prompt, every score they submit collects on the NPS page under Results in the admin sidebar. Use it to:

• Watch your NPS trend over time
• Break responses down into promoters, passives, and detractors
• Read individual scores in context, filtered by user label

Navigate to Results → NPS in the admin sidebar.

Time Period

Use the time range selector in the top right to choose the period you want to measure. All metrics and responses on the page update to the selected range.

Score Summary

The summary at the top of the page gives you the headline numbers for the selected period:

Metric	Description
NPS Score	Your Net Promoter Score, from -100 to 100. Calculated as the percentage of promoters minus the percentage of detractors.
Total Responses	How many NPS scores were submitted in the period.
Promoters	Share of responses scoring 9–10.
Passives	Share of responses scoring 7–8.
Detractors	Share of responses scoring 0–6.
Average Score	The mean of all submitted scores.

How responses are grouped

Deway uses the standard NPS groupings:

Group	Score
Detractors	0–6
Passives	7–8
Promoters	9–10

Your NPS is the percentage of promoters minus the percentage of detractors. Passives count toward your total response volume but do not move the score.

Score Distribution

The distribution chart breaks every response down by its 0–10 score, so you can see where users cluster — for example a healthy lean toward 9s and 10s, or a concerning tail of low scores.

Responses

The responses table lists individual NPS submissions for the period.

Each response shows

Field	Description
Score	The 0–10 score the user submitted
User	The identified user (from Deway.identify())
Submitted	When the score was submitted
Label	The user label attached to the response, if any

Filtering by label

Use the label filter on the responses table to narrow results to a specific user label — for example, to compare NPS between trial users and paying customers, or by plan tier. The label universe reflects the currently selected app and date range.

Empty State

Until users start submitting NPS scores in the selected period, the page shows No NPS responses yet. Widen the time range or wait for new submissions to come in.

Next Steps

• Survey Results — See how users answered your multiple-choice surveys
• Chats — Read the conversations behind the scores