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Woopra Integration

Send Deway events to Woopra for customer journey analytics.

Overview​

The Deway + Woopra integration allows you to:

  • Track AI interactions as part of the full customer journey
  • Visualize engagement across touchpoints
  • Segment users by their Deway activity

Setup​

Prerequisites​

  • An active Deway account with the Web SDK installed
  • A Woopra account with a configured project
  • Admin permissions in both platforms

Step 1: Get Your Woopra Domain​

  1. Log into your Woopra account
  2. Navigate to your project settings
  3. Copy your Project Domain (e.g., yourcompany.com)

Step 2: Configure in Deway​

  1. Log into your Deway dashboard
  2. Navigate to Settings > Integrations
  3. Find Woopra in the integrations list
  4. Click Connect
  5. Enter your Woopra domain
  6. Click Save

Events Sent​

EventDescription
chatsChat session created or updated
walkthrough-progressUser completed a walkthrough step

See the Integrations Overview for full event property details.

Use Cases​

End-to-End Journey Tracking​

See Deway interactions alongside page views, feature usage, and support tickets in Woopra's journey reports.

Engagement Scoring​

Use Deway events in Woopra's scoring models to identify highly engaged or at-risk users.

Troubleshooting​

Events Not Appearing​

  1. Verify the domain is correct
  2. Check the integration is enabled in Deway
  3. Ensure Deway.identify() is called so events are attributed to the correct user
  4. Allow a few minutes for events to appear in Woopra

Next Steps​