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Slack Integration

Get real-time notifications about Deway conversations and user activity in your Slack workspace.

Overview​

The Deway + Slack integration allows you to:

  • Get notified when users start conversations
  • Alert your team when users need human support
  • Monitor activity across your product in real time

Setup​

Prerequisites​

  • An active Deway account with the Web SDK installed
  • A Slack workspace with permission to add incoming webhooks
  • Admin permissions in Deway

Step 1: Create a Slack Webhook​

  1. Go to Slack Incoming Webhooks
  2. Click Create your Slack app (or select an existing app)
  3. Enable Incoming Webhooks
  4. Click Add New Webhook to Workspace
  5. Choose the channel where you want notifications
  6. Copy the Webhook URL

Step 2: Configure in Deway​

  1. Log into your Deway dashboard
  2. Navigate to Settings > Integrations
  3. Find Slack in the integrations list
  4. Click Connect
  5. Paste your Slack webhook URL
  6. Click Save

Notifications​

Deway sends notifications to your Slack channel for:

EventNotification
chatsNew chat session started or user message received
walkthrough-progressUser progressed through a walkthrough step

Each notification includes:

  • User identifier (if identified)
  • Event type and description
  • Timestamp
  • Link to the conversation in your Deway dashboard

Use Cases​

Support Escalation Alerts​

Get notified in a dedicated #support-escalations channel when the AI assistant hands off to human support.

Activity Monitoring​

Post to a #product-activity channel to keep your team informed about how users interact with your product.

Onboarding Tracking​

Monitor new user onboarding progress in #onboarding to spot users who may need help.

Troubleshooting​

Notifications Not Arriving​

  1. Verify the webhook URL is correct
  2. Test the webhook by sending a test message from the Slack app settings
  3. Check that the integration is enabled in Deway
  4. Ensure the Slack channel still exists and the webhook hasn't been revoked

Too Many Notifications​

Consider using a dedicated channel for Deway notifications to avoid noise in busy channels.

Next Steps​